Refund Policy

Cancel more than 2 hours before your pickup time and you receive a 100% refund of any amount paid online.

Cancelling also releases your time slot immediately so another customer can book it.

Cancelling within 2 hours of pickup may be refunded at 50% of the fare, since the car was held for you and the slot can no longer be resold.

If the passenger does not appear within the free waiting period (15 minutes for standard pickups, 45 minutes after landing for airports) and cannot be reached, the fare is non-refundable.

If we have to cancel your ride for any reason — vehicle issue, illness or an emergency — you receive a full refund, and we will help you find an alternative where possible.

If the final route is materially shorter than quoted, the difference is refunded. If you were charged twice for the same ride, the duplicate charge is refunded in full.

If something went wrong with your trip, contact us within 7 days and we will review it individually.

Refunds are issued to the original card through Square and normally appear within 5–10 business days, depending on your bank.

To request a refund, contact +1 (916) 432-9163 or lidarorgienko@gmail.com with your booking name, date and time.