Question 1

How is the Los Angeles fare calculated?

Accepted Answer

The Los Angeles fare comes from the real driving route between the two addresses you type in, measured for distance and expected drive time, then fixed before you confirm. In a city where a fifteen mile trip can take twenty minutes or ninety, that distinction matters: a meter punishes you for traffic you did not create, while a locked fare does not move at all. It stays the same if the 405 stops, if a lane closes on Sunset, if a concert empties at the same moment you travel, or if you book at the busiest hour of a Friday.

Question 2

Can I pay by credit or debit card?

Accepted Answer

Yes. After the fare appears you can pay online straight away with Visa, Mastercard, American Express or Discover through an encrypted Square checkout, and your card details are never stored by us. If you prefer, you can settle in the car at the end of the journey by card or cash instead. Neither option costs more than the other — there is no card surcharge and no cash discount. Riders travelling on expenses generally prepay, because the confirmation and the itinerary arrive together and can be forwarded to a finance team without any follow-up.

Question 3

Do you cover airport pickups in Los Angeles?

Accepted Answer

We do, LAX included, along with Burbank, Long Beach and John Wayne. Add your flight number when booking and the arrival is monitored, so a late inbound simply shifts your pickup with no waiting charge. For domestic terminals we stage nearby and pull to the arrivals curb once you have your bags, which keeps the wait to a few minutes rather than the long stand in the rideshare lot. For international arrivals at Tom Bradley we park and meet you inside the arrivals hall, because customs timing is unpredictable and nobody wants to search for a car after a long flight.

Question 4

How far in advance should I book?

Accepted Answer

Off-peak, a same-day ride usually reaches you in about thirty minutes, so a midday trip from Santa Monica to Culver City rarely needs planning. Peak times are the constraint. We run one car and one driver, so a slot booked by someone else genuinely cannot be doubled up: early-morning LAX departures, Friday evenings, Sunday returns, studio call times and event nights fill first. For anything in those windows, reserve a day or two ahead. The booking calendar shows the free times on your chosen date and clearly marks the ones already taken.

Question 5

Is the car a real Tesla?

Accepted Answer

Always, and it is the same car on every booking rather than whatever a dispatcher assigns that day. You ride in a recent Tesla with white leather seats, a panoramic glass roof, quiet enough in the back to take a call, and cleaned between rides instead of between shifts. Luggage is rarely a problem: the rear cargo area, the deep well beneath the load floor and the front trunk together hold four large checked bags. The driver is licensed, insured and background checked, and is the same person who answers your WhatsApp message before the ride starts.

Question 6

How do fixed fares work for Los Angeles rides?

Accepted Answer

Los Angeles traffic is the main reason metered pricing feels unfair, so we remove the meter entirely. Your fare is calculated from the route between the two addresses you enter and then locked, which means a jam on the 405 or a closed ramp near LAX costs you nothing more than a clear run would. Included are the driver, the car, energy, standard tolls and reasonable waiting time. Excluded are surprises: no surge pricing at concert or event closing time, no airport booking fee, no card surcharge and no late-night premium. Any extra you request is quoted openly before you pay a cent.

Private electric car service in Los Angeles

Your Los Angeles fare, fixed before you ride

Areas we cover

Airport transfers

Business & events

Meet the car

What Los Angeles riders say

Private electric car service across Los Angeles

LAX and regional airport transfers

Business, studio and event travel

Fixed fares, no hidden charges in Los Angeles

Los Angeles — frequently asked questions

Ready to ride in Los Angeles?