Most car services you have used run a fleet. A dispatcher assigns whoever is nearest, and you find out who is driving when the car arrives. This service is the opposite: one Tesla, one driver, one booking at a time. That choice shapes everything about how booking works here.
One slot, one customer
When someone books 3:00pm on August 5th, that time is gone. It disappears from the booking calendar immediately and the next person sees it crossed out as already booked. There is no overbooking, no hoping a second driver frees up, and no phone call an hour before your ride explaining that something came up. If the calendar lets you book it, the car is yours.
The booking form shows the available pickup times for whatever date you pick, with taken slots clearly marked. If nothing on your preferred day works, message me — sometimes a small shift of thirty minutes opens the trip up.
Which times go first
Predictably: 4:00am to 7:00am on weekdays, because that is the airport window. Friday evenings. Sunday afternoon returns. Anything on a holiday weekend. If your trip falls in one of those windows, booking a few days out rather than the night before makes a real difference.
Midday weekday slots are almost always open, often same day. On-demand rides outside peak hours usually reach you in about half an hour.
Changes and cancellations
Plans move, and that is fine. Message or call as early as you can and I will reschedule you into another open slot at the same fixed price if the new route matches. Cancelling frees your slot instantly for someone else, which is the whole reason early notice matters on a single-car service.
The trade-off of running alone is limited capacity. The benefit is that you always know who is driving, the car is always the same standard, and nobody else gets your time.